CALL NOW OUR LOCATION

Right choice for New Car Service

SHARE THIS

The simple truth is that you get to choose where your vehicle is serviced, maintained and repaired, at competitive prices

Figure you might find a bargain in the end of year car sales or have a new years resolution to have your new car serviced? Here is some sound advice from Black Widow Automotive in Wallan East.

The purchasing of a new car is one of the most meaningful investments you will likely make, so it is common sense to do whatever you can to ensure proper care of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

The simple truth is that you get to choose the best mechanic to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

New car dealers are not able to force you to take the car back to the dealership it was purchased from for service or repairs. Provided the work is completed to the manfufacturers specifications by an acceptably qualified person and uses only quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Black Widow Automotive mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Black Widow Automotive mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Black Widow Automotive will also only ever use fluids and lubricants that meet the specifications of the manufacturer of the vehicle.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the disparity between manufacturer, statutory and extended warranties to ensure you make the right decisions when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be replaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be wary of new car dealers who try to work in “express” or “extended” warranties, often for free, when you buy a new car. As a general rule these ‘add-on’ warranties may include quite limiting restrictions or provisions, and can sometimes seem too good to be true. Many times these arrangements provide hardly any additional benefits not already provided by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership selling the vehicle.

Such arrangements are very unlikely to bring attention to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you will have to drive to get your car serviced or larger waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


New Car Service FAQ's
  



Specialist Car Services